Senior Brand & Experience Strategist — Melbourne

I build ideas that survive the room.

7+ years of brand strategy built to hold up in boardrooms, design studios, and the customer journeys it eventually has to survive.

Clients include Nike, Rebel, Bunnings, UGG, Samsonite, Coles, Petstock, MCEC, Wesfarmers Health, Metcash, Social Traders, Save The Children, Vision Australia, Rokeby, Meli, Lumia Care, Diversity Council of Australia, JG King Homes

What I do.

I'm about brand meliorismMeliorism: the belief that the world can be made better from human effort., and better doesn't happen by accident. I'm in the business of making things better on purpose, a deliberate case for why a brand should hold one position over another, built on real research and pressure-tested until it can take a hit.

A brief usually arrives messy. A category is crowded, a customer journey has gaps nobody's mapped yet, a merger involves two boards that haven't learned to trust each other. My job is to find the truth that's usable, then hold it firmly enough that a diverse team, creative, technical, architectural, can run in different directions and land somewhere coherent.

How I work.

Strategy is the work that makes everything after it feel obvious. Deep research comes first, always. Workshops are built to get a room to its honest opinions fast, past the polished version people walk in with. Every position gets pressure-tested as many times as it takes, until it can survive the room on its own.

That discipline holds whether the deliverable is a brand platform or a customer journey. Most recently it's meant working daily alongside architects and interior designers, mapping journeys touchpoint by touchpoint and watching strategy leave the page to become a room people actually walk into.

0
Years, agency-side
0
Books read this year (Aug '26)
Current reading: Dune by Frank Herbert

What I bring to a brief.

01

Brand Strategy

  • Positioning & Campaigns
  • Naming & Taglines
  • Brand personality & Voice
  • Architecture & Stretch Platforms
02

Research

  • Quantitative & Qualitative
  • Ethnographic
  • Workshops
  • Trend & category reporting
03

Experience Strategy

  • CX & Customer Journeys
  • Service Strategy
  • Retail & Spatial Experience
  • Wayfinding
04

Delivery & Leadership

  • Senior stakeholder workshops
  • BD & Pitches
  • Sole-strategist / embedded delivery
  • AI tooling adoption & training

Let's get personal

Before brand strategy, I was a French translator, then a horse wrangler in the Canadian Rockies (an excellent quarter-life crisis, would recommend). These days I'm a self-taught silversmith, a vintage-cake-baking fiend, and an absolute bookworm. (That book count above is live and I take it seriously.)

Claire Attias

The Proof.

A few brand and experience case studies to browse. Want to see more? Hit me up > hello@claireattias.com

Trend Reports.

Published trend reports and category deep-dives.

Want to work together? Let's talk.

I'm open to senior & director roles across the many flavours of Strategy: Brand, Experience, Customer, Creative, etc, both agency and client-side.

Location
Melbourne, AU
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